ERP Integration

Case Study

Context

A global services provider needed to integrate multiple business entities into a single ERP platform. Fragmented systems created silos, delayed reporting, and prevented leaders from having a clear view of performance.

Challenge

• Complex landscape of legacy systems across regions.

• Misalignment between business needs and system capabilities.

• Risk of disruption during transition to a group-wide ERP.

Our Approach

We focused on translating business needs into system requirements and ensuring that the ERP implementation delivered real operational value:

• Defined critical business requirements in collaboration with functional leaders.

• Set priorities to ensure the system addressed profitability, compliance, and project execution needs.

• Acted as the bridge between business and IT, ensuring technical teams understood operational realities.

• Led change management efforts to prepare staff, align processes, and secure adoption.

Outcome

• Delivered a clear, prioritised set of requirements that guided successful ERP configuration.

• Aligned system capabilities with business goals, ensuring relevance and usability.

• Improved visibility of financial and operational performance across the group.

• Secured adoption through effective change management and stakeholder engagement.

Specialty Tie-in

• Post-Merger Integration & Operations Due Diligence – Demonstrates how translating business needs into system priorities ensures ERP projects deliver tangible performance improvements.