Business Process Standardisation

Case Study

Context

A multinational technical services company operated with siloed systems and inconsistent processes across business units. This made it difficult to track profitability, allocate resources, and scale effectively.

Challenge

• Fragmented business processes across regions and service lines.

• Limited visibility into profitability drivers.

• Difficulty aligning operations with strategic goals.

Our Approach

We led the design and implementation of a standardised business process framework across global operations:

• Established a unified operating model with consistent workflows.

• Implemented a single P&L structure, enabling accurate profitability analysis.

• Rolled out training and adoption programs to embed the new processes.

Outcome

• Improved profitability tracking and resource allocation.

• Enhanced decision-making with consistent financial and operational data.

• Created a scalable framework that supported growth and improved investor confidence.

Specialty Tie-in

• Operations Due Diligence & Productivity – Demonstrates how unified processes and clear profitability data unlock value in complex organisations.